Shipping policy

SHIPPING POLICY

Serentis™ Home Wellness & Lifestyle

Last Updated: 16 February 2026

Thank you for shopping with Serentis™. Below are the terms and conditions that govern shipping and delivery of your order.

1. Shipping Provider

We ship all orders within South Africa using:

Aramex – Store to Door service.

2. Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Orders are not processed on weekends or public holidays.

Once your order has been dispatched, you will receive a tracking number via email.

3. Estimated Delivery Time

Delivery takes approximately:

8–11 business days from the date of dispatch.

Please note:

  • Delivery timeframes are estimates only.

  • Business days exclude weekends and public holidays.

4. Delays

While we aim to ensure timely delivery, Serentis™ is not liable for delays caused by:

  • Courier operational delays

  • High shipping volumes

  • Weather disruptions

  • Public holidays

  • Civil unrest or force majeure events

  • Incorrect or incomplete delivery addresses provided by the customer

Once an order has been handed over to Aramex, delivery is under the courier’s operational control.

However, if your parcel is significantly delayed, we will assist you in liaising with the courier to resolve the issue.

5. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details.

Serentis™ will not be responsible for:

  • Orders delivered to an incorrect address supplied by the customer.

  • Additional shipping fees due to address corrections.

6. Failed Deliveries

If delivery is unsuccessful due to:

  • Customer unavailability

  • Refusal to accept delivery

  • Incorrect address provided

Additional redelivery fees may apply.

7. Risk and Ownership

Risk in the goods passes to the customer upon delivery to the provided address.

If a parcel arrives visibly damaged, customers must:

  • Notify us within 48 hours

  • Provide photographic evidence

8. Non-Delivery

If your parcel has not arrived within 15 business days from dispatch, please contact us at:

Email: serentis25@gmail.com

We will investigate the matter with the courier and provide a resolution in accordance with South African consumer protection laws.